Sigma Global Handling Effective Business Communication †Free Samples

Question: Discuss about the Sigma Global Handling Effective Business Communication. Answer: As an organization, based on education business, we handle diverse range of things from large amount of documents to thousands of people. Sigma Global Company is an online based learning centre approach which provides educational consultancy for overseas students and offers other training services. Various ranges of foreign universities, exam preparation, admission, scholarship assistance visa accommodation are provided by the company. More than hundred professors, MBA professionals, industry experts, Black Belt, Green Belt professionals and thousands of students are associated with the company. Sigma global focuses on the educare part from the characteristics of education, the most. The care is for the educational experts, the company employees, the customers and the students. We care for them to become a socially responsible and respected citizen and they care for us to grow in the business. Sigma Global guides the students which course they should take, which field of study they s hould to be successful. The company plays significant role in shaping the students career. Hundreds of experienced professionals work for the company in 150 countries. The agents guide the students are guided with personal care in analysing the market scenario of his profile in order to offer them the best options. The agents analyse the students priority, aspirations and financial aspects before preparing the options. Sigma Global is always careful regarding the customer satisfaction and company benefit. Company organizes studies and surveys at a regular interval to get a clear picture of the current activities in various departments. The clients spontaneously participated in a recent big survey conducted by the company for quite some time. It took more time as a large number of clients participated and the results had to be calculated flawlessly. However we have received the result and it has brought an alarming yet overlooked issue to the surface. Overlooked because company was alarmed but failed to realize its weight and alarming because it is affecting our business significantly. The survey demonstrates that few agents are engaged in deliberate miscommunication. They are creating confusion among the employees for their personal profit. The company delivers information to the agents and agents deliver them to the clients. The mishap is occurring just there. The agents are delivering wrong misgu ided information to the clients. The company had set up a board of managers who came up with few recommendations to fight against the unethical and harmful practice by the agents. Agents not only provide information or deliver messages to the students they also take important part in the monetary transaction, currency exchange and student well being. So, the agents need to possess the quality of being faithful and transparency while engaging in such processes (Holder, 2016, p. 08).They are engaging in ethical misconducts which are resulting in serious harm for the Sigma Global and for its respected clients. The ethical practice includes objectivity, integrity, efficiency and confidentially (Flite Harman, 2013, p. 04). The agent also abides by the rules and regulations of the respected countries they are working in. They should not provide wrong information to the clients or to the company. Just like we found out about an agent who provided us wrong information about his business registration (ABN refusal number: 3611471086313). He has been released from his job responsibilities, as the clients were facing serious problems dealing with his information. The company has clear roles and responsibilities to each agent which clearly defines their relationships with the company and with the clients (Dwyer, 2012, p. 204). The agents are expected to follow the company established rules and principles. In some cases it has been observed that agents are sharing wrong information in order to fulfil the marketing targets. Such procedures are strictly prohibited by the company. If the agents come to any different or fresh potentially harmless yet beneficial marketing strategies, he must approach it to his authority first. Only after the approval from the company, he should implement it. Ethical marketing should always be practiced by the agents (Rawat et al., 2015, p.23). The students future is dependent on the selection of appropriate courses and universities. The company instructs the agents to research extensively before sharing the information with the students. The decision making process is completed with the help of guidance of the agents. All the information related to the registration process, fees, holidays, breaks, student loans, discounts and the accommodation are provided by them. The agents are representing Sigma Global while communicating with the students or their parents. The reputation, prestige and business of the company are in their hands. The company offers variety of accommodation to the students depending upon their budget. The agents must make sure what they promise before, must be getting fulfilled. The students are also offered the child care and medical costs. If there is any malpractice is there, the agents are the only one to be blamed. They must evaluate their ethical strategies and the company welcomes you to take advan tage of this evaluation process (Stufflebeam Shinkfield, 2012, p. 76). Sigma Global treats and cares for the agents equally the company makes sure that they are getting what they deserve; there is a big reward system available for them (Shields et al., 2015, p. 369). Even after that if they feel they deserve better, they must approach to his or her authorities. Company will look at it with utmost care and importance. The agents must do their best to achieve Lifetime Customer Value (LCV) (Dwyer, 2012, p.280). They should apply theCustomer Experience Management (CEM) effectively to achieve that. The agents should apply data, technology and past experience to build the CEM model to satisfy the customer experience with the company (Grnholdt et al., 2015, p. 04). We have to save and nurture the company together to achieve what it desires that is to become one of the most successful platforms in the international business market. References Dwyer, J. (2012).Communication for Business and the Professions: Strategie s and Skills. Pearson Higher Education AU. Flite, C. A., Harman, L. B. (2013). Code of ethics: principles for ethical leadership.Perspectives in Health Information Management/AHIMA, American Health InformationManagement Association,10(Winter). Grnholdt, L., Martensen, A., Jrgensen, S., Jensen, P. (2015). Customer experience management and business performance.International Journal of Quality and Service Sciences,7(1), 90-106. Holder, F. (2016).Integrity in business: developing ethical behavior across cultures and jurisdictions. CRC Press. Rawat, S. R., Bhatia, K., Hegde, M., Bhat, N., Tewari, S. (2015). The Importance of Ethical Marketing Practices.Journal of Business Management and Economics,3(2), 23-30. Shields, J., Brown, M., Kaine, S., Dolle-Samuel, C., North-Samardzic, A., McLean, P., ... Plimmer, G. (2015).Managing Employee Performance Reward: Concepts, Practices, Strategies. Cambridge University Press. Stufflebeam, D. L., Shinkfield, A. J. (2012).Systematic evaluation: A self-instructional guide to theory and practice(Vol. 8). Springer Science Business Media.